AIMatters Australia - Privacy Policy

DNA Solutions Australia Pty Ltd T/A AIMatters is committed towards the privacy of the data which is collected and stored in its platform while rendering various services. We are very transparent about our users know on what all their personal information is stored into our platform, how we are using it and do our best to keep it secure.

We are bound by the laws of the local land and as we are operating in multiple geographies (Aus & NZ, Singapore & India), we have designed our privacy policy to meet the requirements of these countries.

This privacy policy covers the following details

  • WHAT all personal information we collect from users
  • HOW we collect users personal information
  • WHY we collect this information (ie. Purpose)
  • HOW we store this information
  • WHO all has access to this information
  • CONTACT details to reach us in case if you have any query

As we continuously improve our technology platform and offer new services, this policy might change, so please refer to our website for the latest copy of our privacy policy.

Our Services

Currently we offer the AI Assisted Appointment systems for Diagnostic Centers, Clinics and Hospitals. The users interact with our platform on Voice & Text(chat) and book the appointments. Our platform then forwards the details to the hospital or clinic appointment system.

Information that we collect

To provide the Appointment services, the platform collects and store the following personal information

  • Name
  • DOB
  • Mobile Number
  • Appointment details (ex. Doctor Name, Type of Scan etc.)
  • Referral Form (scanned copy where Diagnostics studies are required)
  • Call recording

Similarly, at our website, the following personal information is filled by users, if they like to be contacted by us

  • Name
  • Phone No
  • Email
  • Workplace

we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Collect this information

At our platform, the above details are collected when users are booking the appointment either over a voice call OR over the text chat.

Also, we may receive the personal information of the users from our customer’s database to provide the personalized user experience.

We also collect the user’s personal information at our website, when they fill the ‘contact us’ form.

Why We Collect this information

We collect this information as this is required for us to process the appointment request and forward it to the customer’s booking systems. These are the mandatory fields, which are required to book the appointment.

Also, this information can be used contact you on the phone, if there is a need (ex. Change in appointment, preparation steps etc.)

Similarly, the information, that we collect at our website, is required for us to contact the interested prospects for the product demo and service.

How we store this information

The details that we collect at our platform is being stored in a secure database.

The information you enter at our website, is being sent to us on an email.

WHO all has access to this information

This information collected at our Appointment platform is accessible to the following people

  • Our customer (ie. Hospitals, Clinics and Diagnostic centers), for which you have taken the appointment
  • Our Support teams
  • Our technology partners

The information that is collected at our website is accessed with our Sales & Marketing team.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not share your information to any advertising or marketing company.

We may also disclose de-identified information of our users to third parties for analysis, research and quality assurance purposes.

Data quality

We take the required measures to ensure that the personal information which we collect is accurate and up to-date. However, we are dependent on the accuracy as the data is provided by our users or customers.

Data security

We have taken the required measures to protect your personal information from misuse, unauthorize access, modification or disclosures. We have implemented the following security guidelines

  • Strong password protection
  • Network firewall
  • Intrusion detection

The information is stored on secure servers which are hosted in Google Cloud platform (GCP) within Australia.

The information is backed up adequately to avoid any accidental loss.

Data retention

We intend your information for a period of two year unless required for legal, regulatory & tax purposes. After that in case data is retained, all the personal information is removed by using anonymization techniques.

Your rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or by mail using the details provided below:

AIMatters Australia

Shop 3, 164 Great Western Highway,

Westmead, NSW 2145

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© AI Matters,2021
© AI Matters,2021